Hassle-Free Returns
Returns & Refunds
We want you to love every piece. If something isn't right, we'll make it right. You have 14 days from delivery to request a return.
How the process works
Contact Us First
Before sending anything back, email us at orders@ewekente.com or message us on WhatsApp within 14 days of receiving your order. Let us know your order number and the reason for your return.
Receive Return Authorisation
We will review your request and, if eligible, send you a Return Merchandise Authorisation (RMA) number and return address. Returns sent without an RMA may not be processed.
Securely Pack & Ship
Carefully repack the item in its original packaging where possible. You are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked service.
Refund or Exchange
Once we receive and inspect the item, we will process your refund or dispatch your exchange within 5 business days. Refunds are issued to your original payment method.
Returns FAQs
What is your returns window?
You have 14 days from the date of delivery to request a return. Items must be unworn, unwashed, and in their original condition with all tags attached.
Can I return a custom or made-to-order piece?
Custom-woven and made-to-order pieces are non-refundable unless they arrive damaged or materially different from what was agreed. Please review custom order details carefully before confirming.
What if my item arrived damaged or incorrect?
We are sorry to hear that. Please contact us within 48 hours of delivery with photographs of the damage or discrepancy. We will arrange a replacement or full refund at no cost to you.
How long does a refund take?
Once we have received and inspected your return, refunds are typically processed within 5 business days. Depending on your bank or card provider, it may take a further 3-10 business days to appear in your account.
Do you offer exchanges?
Yes. If you would like to exchange for a different item or size, please mention this when you contact us to initiate your return. Exchanges are subject to availability.
Who pays for return postage?
Return postage is at the customer's cost unless the item is faulty, damaged, or was sent incorrectly. We recommend using a tracked service as we cannot be held responsible for parcels lost in transit.
